Privacy Policy

We keep personal information only for as long as we need it for the purposes described in this policy or to meet a legal obligation. The periods below describe our retention practice for different categories of information.

Unconfirmed booking requests. If you submit a booking request that does not proceed to a confirmed booking, we keep the request so we can respond to you and follow up, and we then delete it within approximately six months, unless we need to keep it longer to deal with a query or complaint.

Confirmed bookings. We keep information about a confirmed booking for the duration of the arrangement and for a reasonable period afterwards so we can manage any follow-up, questions or issues relating to the session. We then delete or anonymise it once it is no longer needed, except where it forms part of records we must keep for accounting or tax purposes.

Cancelled bookings. We keep records of a cancelled booking for a reasonable period so we can administer the cancellation, any reschedule or refund, and respond to related queries, after which it is deleted or anonymised unless it forms part of records we must keep for accounting or tax purposes.

Completed sessions. We keep a record that a session took place for a reasonable period to manage any follow-up and to support our business records. Information that forms part of our accounting records is kept for the accounting and tax period described below.

Customer correspondence. We keep emails and other correspondence for as long as needed to deal with your enquiry or booking and to maintain a reasonable record of our dealings with you, and we then delete it when it is no longer needed.

Payment and transaction records. Records relating to payments and transactions are kept as part of our accounting records for the period described below.

Accounting and tax records. We keep business, accounting and tax records for at least seven years, in line with the record-keeping requirements that apply to businesses in New Zealand under tax and company law. After this period they are securely deleted or destroyed unless a specific reason requires us to keep them longer.

Technical logs. Technical information generated in the ordinary operation of the website is kept only for a short period needed to operate and maintain the website, after which it is deleted or anonymised.

Security logs. Information generated for the security of the website is kept only for the limited period needed to protect the website and investigate any security issue, after which it is deleted.

Complaints. We keep records relating to a complaint for a reasonable period after it has been resolved so we can show how it was handled and address any further contact about it, and we then delete it when it is no longer needed.

Privacy-rights requests. We keep records of requests to access or correct personal information, and our response to them, for a reasonable period so we can demonstrate that we have met our obligations, and we then delete them when they are no longer needed.