Terms and Conditions
Last updated: 5 November 2026
These Terms and Conditions apply to the use of the Krasnulyak website and to bookings made for Krasnulyak services. Please read them carefully. By submitting a booking request, you agree to these terms as they apply to your booking.
About us
Krasnulyak is a table tennis studio based in Napier.
Krasnulyak
198 Emerson Street
Napier South, Napier 4110
New Zealand
Phone: +64 6 836 3383
Email: info@krasnulyak.com
Our services
Krasnulyak provides exactly three bookable services:
- Table Hire — 60 minutes
- One-to-One Coaching — 60 minutes
- Small-Group Training — 90 minutes
Krasnulyak is a table tennis studio offering table hire and coach-led sessions. It is not a national sporting body, an official association, a professional league, or a medical, physiotherapy or rehabilitation service.
Prices
The prices for our services are:
- Table Hire — 60 minutes — NZ$40 per table
- One-to-One Coaching — 60 minutes — NZ$75 per participant
- Small-Group Training — 90 minutes — NZ$50 per participant
These are the final advertised customer prices. There are no hidden mandatory fees. Prices are made clear before you send a booking request.
Booking requests and confirmation
Bookings work by request and confirmation. When you submit the booking request form, you are asking us to provide a service at your preferred date and time. Submitting the form does not automatically confirm a booking, does not guarantee availability, and does not charge you.
Once we receive your request, we check availability. If we can accommodate your request, we confirm the service, date, time, number of participants, total price and payment method with you. A booking is only confirmed once we have told you so.
Payment
Submitting the form does not create a charge. We must confirm your booking first. Once your booking is confirmed, payment may be made by bank transfer or by a secure card payment link that we provide after confirmation. No payment is required when you submit the form.
For your security, Krasnulyak does not ask for full card details by form or email, and will never ask you to provide internet banking passwords, card PINs, authentication codes or card security codes.
Session duration
Each service runs for the duration stated above: 60 minutes for Table Hire, 60 minutes for One-to-One Coaching and 90 minutes for Small-Group Training, measured from the confirmed start time.
Arrival and late arrival
We recommend arriving 10 minutes before the confirmed start time so you can get organised and prepare. If you arrive significantly late, the remaining session time may be reduced where later bookings make an extension impossible.
Using the tables and equipment
A table and net are provided for each booking. Balls are provided for use during the session, and basic bats are available if required, subject to availability. You are welcome to bring your own bat. Please use the equipment with care, do not move equipment without permission, and report any damaged equipment to our staff.
Coaching
For One-to-One Coaching and Small-Group Training, a coach leads the session and tailors the practice to the experience level you have provided and the purpose of the session. Coaching is focused on practical, useful practice. We do not promise a specific performance outcome.
Participant conduct
We ask all participants to play safely and considerately: keep personal belongings clear of the playing areas, respect neighbouring playing space, avoid sitting, standing or climbing on the tables, and follow reasonable staff instructions. We may ask anyone behaving unsafely or disruptively to stop or to leave.
Participants under 16
Participants under 16 must attend with a parent, legal guardian or responsible adult unless Krasnulyak has confirmed another arrangement in advance. This is a Krasnulyak safety and supervision policy, not a general New Zealand statutory age requirement.
Accessibility
Access to individual equipment and playing arrangements may vary. If you have specific access requirements, please contact us before booking so we can discuss practical arrangements. We do not promise universal accessibility unless this has been confirmed with you.
Taking part safely
We do not collect medical information through the booking form and we do not provide medical advice. Please consider whether you are able to take part safely, and contact us in advance about any practical access requirements that could affect your session.
Damage to the studio or equipment
Please treat the studio, tables and equipment with care. Where loss or damage is caused intentionally or through careless misuse, you may be responsible for the reasonable cost of repair or replacement.
Your consumer rights
Services supplied to consumers in New Zealand may be protected by the Consumer Guarantees Act 1993, and our representations and business practices are also subject to the Fair Trading Act 1986.
Where the Consumer Guarantees Act 1993 applies, our services must meet the statutory guarantees, including being carried out with reasonable care and skill and being fit for an agreed purpose where applicable. Nothing in these terms is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded under New Zealand law.
The commercial cancellation policy set out below does not remove any remedies available to you under New Zealand law where a service fails to meet the statutory guarantees.
No general change-of-mind refund right
New Zealand consumer law does not provide a general, automatic change-of-mind refund right for an ordinary service booking simply because you later change your mind. There is no automatic 14-day withdrawal period or 7-day change-of-mind period for these bookings.
Once a booking has been confirmed, the agreed booking and cancellation conditions apply. The commercial cancellation policy below governs ordinary change-of-mind cancellations. Your mandatory rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 and other applicable law remain unaffected.
Cancellation and rescheduling
The following are Krasnulyak’s commercial booking terms. They do not limit your mandatory rights under New Zealand law.
48 hours or more before the session. If you cancel at least 48 hours before the confirmed start time, you may choose either a full refund or one reschedule at no additional charge.
Between 24 and 48 hours before the session. If you cancel between 24 and 48 hours before the confirmed start time, no refund is provided under the ordinary change-of-mind policy, but one reschedule is available at no additional charge, with the new time subject to availability.
Less than 24 hours before the session. If you cancel less than 24 hours before the confirmed start time, no refund is provided under the ordinary change-of-mind policy, and a free reschedule is not guaranteed. Exceptional circumstances may be considered individually; this is a matter of discretion and not an automatic entitlement.
No-show. If you do not attend without cancelling, the session is treated as used for the purposes of the commercial cancellation policy, and no ordinary change-of-mind refund is provided.
Nothing in this cancellation policy limits any rights or remedies that cannot lawfully be excluded under New Zealand law.
If Krasnulyak cancels a confirmed session
If Krasnulyak cancels a confirmed session and cannot provide the service as agreed, we will offer you either a replacement date or a full refund for the affected service.
If a table or equipment is unavailable
If an operational or equipment issue prevents a session from being delivered as booked, we will offer an equivalent arrangement where practical. Otherwise we will offer a new date or an appropriate refund for the service not supplied. We do not charge for a service that cannot be supplied.
If a coach is unavailable
If One-to-One Coaching or Small-Group Training cannot proceed because the coach is unavailable, we will offer another suitable date or a full refund for the affected session.
Force majeure
For events outside the reasonable control of either party, we will prioritise rescheduling where practical. This does not remove your mandatory consumer rights.
How to cancel
To cancel, please email info@krasnulyak.com with:
- your name
- the service
- the confirmed date
- the confirmed time
Privacy
We handle personal information in accordance with our Privacy Policy, which forms part of your agreement with us when you make a booking.
Intellectual property
The content of this website, including text, layout and graphics, belongs to Krasnulyak or is used with permission. You may view and use the website for the purpose of learning about and booking our services. Please do not copy, reproduce or reuse our content without our permission.
Website availability
We aim to keep the website available and working well, but we cannot guarantee that it will always be available or free of interruptions. We may update, suspend or change parts of the website from time to time.
Governing law
These Terms and Conditions are governed by New Zealand law, and any dispute relating to them is subject to the jurisdiction of the New Zealand courts.
Complaints and dispute resolution
Direct complaint. If you are not happy with any part of our service, please tell us first so we can try to put it right.
You can send a complaint by email to info@krasnulyak.com, or by post to:
Krasnulyak
198 Emerson Street
Napier South, Napier 4110
New Zealand
Krasnulyak aims to acknowledge a written complaint promptly and provide a substantive response within 10 working days where reasonably possible. This is an internal service target, not a universal statutory complaint deadline.
Consumer protection information
General information about your consumer rights in New Zealand is available from Consumer Protection — New Zealand Government at www.consumerprotection.govt.nz. Consumer Protection provides guidance and information, and is not a tribunal that makes binding decisions on individual disputes.
Commerce Commission New Zealand
If you believe there may have been misleading or unfair trading conduct, you may report a concern to Commerce Commission New Zealand.
Phone: 0800 943 600
Email: contact@comcom.govt.nz
Website: www.comcom.govt.nz
The Commerce Commission enforces legislation including the Fair Trading Act 1986. It does not act as your personal representative to determine an individual refund dispute.
Disputes Tribunal of New Zealand
If a dispute cannot be resolved directly, an eligible civil claim may be taken to the Disputes Tribunal of New Zealand.
General enquiries: 0800 COURTS — 0800 268 787
Website: www.disputestribunal.govt.nz
For Napier, hearings may be held at:
Napier | Ahuriri District Court
251 Hastings Street
Napier
New Zealand
Phone: 0800 268 787
Email: napier.dc@justice.govt.nz
Not every dispute will be accepted by the Tribunal. Whether the Tribunal can hear your claim, and the remedies available, depend on the nature and value of the claim and the applicable law.
Your right to a legal remedy
Using our internal complaint process, or any other dispute-resolution route, does not remove any right you may have to seek an available legal remedy through the appropriate New Zealand court or tribunal.
Contact
If you have any questions about these Terms and Conditions, please contact us.
Krasnulyak
198 Emerson Street
Napier South, Napier 4110
New Zealand
Phone: +64 6 836 3383
Email: info@krasnulyak.com